“Text-to-911” Available in Berrien County

St. Joseph – We are pleased to announce the Berrien County and Niles City 9-1-1 centers are now capable of corresponding with mobile device users via text messaging. Berrien County 9-1-1 has been testing with Text-to-911 services since early March, after new 9-1-1 customer premises equipment was installed at both centers. The final provider was brought on-line September 1, 2016.
Customers with a text or data plan provided by a wireless carrier service may access the 9-1-1 system in Berrien County. This alternative may be utilized by callers who cannot speak openly to summon emergency services. It is also a major step forward in providing more convenient access to public-safety services by our hearing and speech impaired citizens.
Users should be reminded that text correspondence is a more time-consuming and abbreviated method of communication than voice; calling 9-1-1 and speaking to an operator remains the best way to receive the most effective public-safety response. We encourage everyone to: Call if you can; Text if you can’t!
Important Information about Text-to-911:
• Location of the emergency is the most vital information when placing a Text-to-911.
• Be prepared to answer follow-up text questions and follow instructions.
• Don’t text while driving.
• A text or data plan provided by a mobile carrier service is required to access Text-to-911 services.
• Photos and videos cannot be sent via Text-to-911 at this time.
• 9-1-1 Centers cannot receive group text messages.
• Don’t abuse 911 – Text-to-911 is only for emergencies.
• Text-to-911 is not yet available everywhere in Michigan and the U.S.
• If you attempt to send a Text-to-911 and service is not available, you will receive an “auto-reply” message advising service is not available, and to make a voice call.